Frequently Asked Questions (FAQ)
Product Care & Food Safety
Are your cookie cutters and stamps food-safe?
Yes, absolutely! We take food safety very seriously. Unlike many standard 3D-printed cutters, we exclusively use premium, food-safe PETG filament. We also use stainless steel printer nozzles to eliminate any risk of heavy metal (lead) contamination.
Do your fondant stamps come with a handle?
Yes, all our fondant stamps feature a sturdy, ergonomic handle. To maintain our strict food-safety standards, we use a custom-engineered, 100% glue-free design. We never use toxic adhesives, chemicals, or questionable attachment methods. When your order arrives, the handle securely attaches to the base in seconds, giving you a perfectly solid grip for stamping.Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Will your cutters give a clean cut?
Absolutely. Unlike many basic 3D-printed cutters that have weak, jagged, or “stepped” edges, our tools are professionally engineered using advanced CAD software. We design a strong, smooth, and continuously beveled edge. This guarantees a razor-sharp, flawless cut through your cookie dough or fondant every single time, without tearing, sticking, or leaving messy ridges.
Are they dishwasher safe?
Yes! Our premium PETG material is temperature-resistant up to 50°C, meaning they are safe to wash on the top rack of your dishwasher using a standard/eco cycle. Please avoid high-heat intensive cycles.
How should I clean the small details in the fondant stamps?
If you prefer hand washing, we recommend using warm soapy water and a soft brush (like a dedicated baby toothbrush) to gently remove any dough or fondant from the tiny crevices.
Can I put them in the oven or microwave?
No. Please keep all our products away from extreme heat (over 50°C), including ovens, microwaves, and boiling water, as this will cause the plastic to warp and melt.
Shipping & Production
How long does it take to make my order?
All our products are made-to-order. Our standard production and processing time is 1-3 business days before your order is dispatched.
Do you offer local pickup?
Yes! Free local pickup is available from Point Cook, Victoria 3030. Simply select “Local Pickup” at checkout, and we will email you the full address and collection instructions once your order is ready.
How much does shipping cost?
We offer dynamic shipping rates based on the size and weight of your order to give you the most affordable price possible (e.g., small orders of 1-2 cutters can be sent as a tracked envelope). You can view the exact shipping cost for your order at checkout. We also offer a flat-rate Express Shipping option.
Do you ship internationally?
Currently, we ship within Australia and to New Zealand (via DHL eCommerce).
Why does my stamp arrive in two pieces?
To keep your shipping costs as low as possible! By shipping the handle detached from the stamp base, we can pack your order in a slim, eco-friendly envelope rather than a bulky parcel. This clever design saves you money on shipping and easily assembles in seconds when you’re ready to bake.
Orders & Returns
Can I change or cancel my order?
Because we have fast turnaround times, production often begins shortly after you place your order. We can only accept cancellations or changes if the physical printing process has not yet started. Once your item has started printing, we cannot cancel or modify the order.
Do you accept returns?
For standard, non-personalised items, we accept “change of mind” returns within 14 days of delivery (items must be unused and in original packaging). However, due to the nature of custom and personalised products, we do not offer refunds or exchanges for custom items once production has started.
What if my item arrives damaged?
If your item is damaged in transit or has a manufacturing defect, please email us within 7 days of receiving your order with a clear photo of the issue. We will happily arrange a free replacement or a refund.